How to configure EC500 on Avaya CM – EC500 Part 2

How to configure EC500 on Avaya CM – EC500 Part 2

  Sebastian Dobre 

We discussed in the previous article what is EC500 and what we need to set it up. In this article we will go over the setup process. There are two parts of the setup process. The first step is to be done only once (defining the config set). Once the config set has been defined to add a new user start from step 2. First make sure you have enought EC500 licences. You can see your number of station licences and ec500 licences if you run the command display system-parameters customer-options. Look under Maximum Off-PBX Telephone – EC500.

1.Define a config set like the one you see bellow. I’m also using Avaya OneX Mobile so that’s why you see this title in here. As you can see in my case i have enabled the Confirmed Answer to y (will cause my user to press a number key to confirm that they answered the call). Run the command change off-pbx-telephone configuration-set [number]
 
2. Phone number that you will use for the cell phone. Command is change off-pbx-telephone station-mapping [extension]. As you can see my extension in this case is 7009 and my cell phone is 4165007892. There is no need for the 9 in front of the cell phone number as i defined in the trynk selection ars. Config set should be whatever number you chose in the previous step. This is page 1 of 2. On page 2 of 2 (second image bellow) setup Call limit to 2, mapping mode to termination, Calls Allowed to All and bridge calls to both. This should be it on this step.


3. Now add the extend call and the ec500 buttons on the station and you’re ready to go. Issue a change station [extension] and go over to the button config page.

Troubleshooting.
If you’re not sure if a station has EC500 enabled of disabled you can issue the command status station [extension] and look under the EC500 status.

Alsom you can enable/disable the ec500 from a station that has console permissions in it’s COS by dialing the feature access codes defined in the system. Display feature-access-codes and look under EC500 activation and deactivation codes.

Next article is optional is you wish. It’s about EC500 Advanced Features.